Privacy Policy

At Lochmere Country Club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our club, use our website, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Membership application and contact details
• Golf tee time reservations and preferences
• Dining reservations and dietary preferences
• Payment information (processed securely through third-party providers)
• Event booking and private party requests
• Pro shop purchases and golf lesson bookings
• Feedback and review information
• Marketing communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Processing membership applications and managing member accounts
• Booking and confirming golf tee times
• Processing dining and event reservations
• Providing excellent member services and club experiences
• Processing payments and managing your account
• Sending reservation confirmations and important club updates
• Scheduling golf lessons and pro shop services
• Coordinating private events, tournaments, and special occasions
• Improving our facilities, services, and club operations
• Marketing communications and club newsletters (with your consent)
• Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist us with tee time systems, payment processing, website functionality, and club management software
• Golf Associations: With golf associations for handicap tracking and tournament participation (when applicable)
• Legal Requirements: When required by law, court order, or government regulation
• Club Protection: To protect our rights, property, or safety, or that of our members and staff
• Event Partners: With vendors or partners when coordinating private events, tournaments, or special club functions

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your login credentials and preferences
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations
• Facilitate online tee time bookings and reservations

You can control cookie settings through your browser preferences.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a commonly used format

7. Third-Party Services

Our website and services may include links to third-party websites or services, including:

• Tee time booking platforms
• Golf handicap tracking systems (USGA, etc.)
• Social media platforms
• Payment processors
• Review platforms (Google Reviews, Yelp)
• Weather services and course condition updates

These third parties have their own privacy policies, and we are not responsible for their practices.

8. Member Information

As a private club, member information is kept confidential and is not shared with non-members except as outlined in this policy. Member directories and contact information are provided only to current members for club-related purposes.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.